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Policies & Legal
The documents below govern how Atlas & Vine operates, handles your information, and structures its advisory services. All documents are effective May 1, 2026 and are drafted to remain in effect across the pending conversion of Atlas & Vine LLC from an Illinois limited liability company to a California limited liability company, scheduled for June 1, 2026.
TERMS & CONDITIONS
SERVICE FEE POLICY
PRIVACY POLICY
COOKIE & TRACKING NOTICE
TRAVEL INSURANCE DISCLOSURE
These Terms & Conditions ("Terms") govern the relationship between Atlas & Vine ("Atlas & Vine," "we," "us," or "our") and you ("Client," "you," or "your"). By engaging our services, submitting an inquiry, completing payment, or approving a quote or itinerary, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Atlas & Vine operates as a travel advisory business associated with Fora Travel. Atlas & Vine LLC is the legal business entity, referenced herein solely for legal purposes. Atlas & Vine LLC is an Illinois limited liability company through May 31, 2026, and, on and after June 1, 2026, a California limited liability company following the statutory conversion described in Section 19.
1. Scope Of Services
Atlas & Vine provides professional travel advisory and itinerary planning services, including research, itinerary design, coordination of travel components, and booking facilitation through third-party suppliers and host-agency platforms.
Atlas & Vine does not own, operate, or control airlines, hotels, cruise lines, transportation providers, tour operators, or other travel suppliers. All travel services are provided by independent third parties subject to their own terms and conditions.
2. Advisory Role & Third-party Suppliers
Atlas & Vine acts solely as an advisor and coordinator. Travel services are fulfilled by third-party suppliers, including those accessed through Fora Travel and its partner network.
Atlas & Vine is not responsible for the acts, omissions, errors, or performance of any travel supplier, including schedule changes, cancellations, service failures, insolvency, or bankruptcy. Supplier terms, fare rules, deposit requirements, and cancellation policies apply at all times and may change without notice.
Food Travel's Role
Fora Travel, Inc. ("Fora") acts as a technology provider and host agency. Fora is not a travel service provider, is not a party to these Terms, and is not liable for any travel services, advisory services, or communications between Atlas & Vine and the Client. The Client waives any direct claim against Fora arising from Atlas & Vine's services.
3. Client Responsibilities
Clients are responsible for:
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Providing accurate traveler information, including full legal names that exactly match government-issued identification
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Ensuring all travelers hold valid passports with at least six (6) months of remaining validity beyond the date of return (or longer, where destination rules require)
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Obtaining all required visas, transit permissions, entry authorizations, and health documentation
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Verifying airline-specific name-matching, baggage, and documentation rules prior to departure
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Reviewing all itinerary details prior to approval
Border and customs officials have sole discretion to permit or deny entry. Atlas & Vine is not responsible for denied boarding, denied entry, or associated costs caused by documentation issues, visa failures, or travelers' compliance with destination laws.
4. Minor Travelers
When traveling with minors, additional documentation may be required, including consent letters or custody documentation. Requirements vary by destination, airline, and immigration authority. For current U.S. guidance, see the U.S. Customs and Border Protection website (cbp.gov).
Atlas & Vine does not verify custody status or the validity of consent documentation. Clients are solely responsible for obtaining and carrying all required documentation for minor travelers prior to departure.
5. Fees & Payments
Atlas & Vine charges professional service fees separate from supplier costs or commissions. Fees may include consultation fees, planning and itinerary design fees, complex-trip surcharges, and discretionary change or rebooking fees.
Unless otherwise stated in writing or in the Service Fee Policy, all service fees are non-refundable. Consultation fees are typically credited toward subsequent planning fees. Planning and design fees are earned once work begins and are non-refundable thereafter.
Travel supplier payments are processed directly by suppliers or through Fora Travel platforms. Atlas & Vine does not store or process client credit card information directly.
6. Booking Approvals
No travel arrangements will be booked without explicit Client approval via Travefy portal confirmation, written email authorization, or other documented electronic acceptance. Prices are not guaranteed until confirmed, ticketed, and paid in full.
Dynamic Pricing & Currency Fluctuation
Supplier rates, taxes, and fees may change between quote and confirmation due to availability, dynamic pricing models, and currency fluctuation. Quoted prices in USD are subject to revision until the booking is ticketed or deposited.
Change & Cancellation Notice
Change and cancellation requests must be submitted in writing with at least forty-eight (48) hours notice where feasible. Atlas & Vine is not responsible for penalties or lost deposits caused by delayed notice.
7. Travel Insurance
Travel insurance is strongly recommended but not required to purchase any product or service. Complete details are set forth in the Travel Insurance Disclosure.
Atlas & Vine is not a licensed insurance producer, agent, broker, or adjuster and cannot answer technical questions about policy terms, benefits, exclusions, or conditions.
8. Travel Advisories & Destination Risk
Clients are responsible for reviewing current U.S. State Department travel advisories, CDC health notices, and destination-specific entry requirements. Atlas & Vine may share relevant information but does not guarantee its completeness or currency, and is not responsible for advisory changes, health risks, or security events at any destination.
9. Force Majuere
Atlas & Vine is not responsible for disruptions caused by circumstances beyond our control, including airline schedule changes, weather events, labor strikes, government actions or border closures, natural disasters, pandemics, acts of terrorism, or supplier insolvency (each, a "Force Majeure Event").
Service fees are charged for professional advisory work performed and are not contingent on travel completion. Planning and design fees earned through work performed are not refundable in the event of a Force Majeure Event or trip cancellation, regardless of cause.
10. Limitation Of Liability
To the maximum extent permitted by law:
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Atlas & Vine's liability for claims arising from ordinary negligence is limited to the total service fees paid by the Client within the twelve (12) months preceding the claim
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This limitation does not apply to claims arising from gross negligence, willful misconduct, fraud, or violation of law, consistent with California Civil Code § 1668
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Supplier commissions are expressly excluded from this calculation
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Atlas & Vine shall not be liable for indirect, incidental, consequential, or punitive damages
11. Chargebacks
Before initiating a chargeback or payment dispute related to any service fee, please contact Atlas & Vine directly so we can resolve the concern.
If you initiate a chargeback or payment dispute, Atlas & Vine will pause all future planning, quoting, and booking work on your trip until the dispute is closed. As an alternative, you may request that work resume during a pending dispute by paying a non-refundable $30 administrative fee. This fee does not waive your obligation to pay any service fees ultimately determined to be due, including amounts reversed through the dispute process.
12. Termination Of Services
Atlas & Vine reserves the right to refuse or terminate services at its discretion, including in cases involving abusive conduct, fraud, non-payment, or conflicts of interest. Termination does not entitle the Client to refunds for services already rendered.
13. Indemnification
To the maximum extent permitted by law, the Client agrees to indemnify, defend, and hold harmless Atlas & Vine, its members, officers, employees, independent contractors, and agents from third-party claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
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The Client's provision of inaccurate or misleading traveler information (legal names, dates of birth, passport details, citizenship, health conditions, dietary or accessibility needs)
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The Client's acts, omissions, or violation of laws, customs regulations, or local ordinances at any travel destination
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Claims by co-travelers, family members, or other third parties on whose behalf the Client booked or approved travel without actual authority
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The Client's breach of supplier terms, fare rules, or third-party agreements
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The Client's breach of these Terms
This indemnification does not apply to claims arising from Atlas & Vine's own gross negligence, willful misconduct, fraud, or violation of law.
14. Privacy & Data Handling
Personal information is collected and processed in accordance with the Atlas & Vine Privacy Policy. Atlas & Vine does not sell personal information. Data may be processed through third-party systems including website and booking platforms, client management and itinerary tools, payment processors, host agency platforms, accounting software, email marketing providers, and analytics platforms.
15. California Seller Of Travel Disclosure
Atlas & Vine is an independent contractor of Fora Travel, Inc. ("Fora") and is acting on behalf of Fora in offering or selling air or sea transportation and other travel goods or services. In accordance with California Business and Professions Code § 17550.20, subdivision (g), Atlas & Vine is exempt from independent registration as a California Seller of Travel. The following disclosures concerning Fora are provided pursuant to California Business and Professions Code § 17550.20(g)(6):
Fora Travel, Inc.
228 Park Avenue South #53272, New York, NY 10003-1502
Telephone: 844.409.3672
California Seller of Travel Registration: CST # 2151995-50
Registration as a seller of travel in California does not constitute approval by the State of California.
California law requires certain sellers of travel to have a trust account or bond. The trust account, bond, or other financial protection applicable to travel arrangements coordinated by Atlas & Vine is maintained at the Fora Travel level. Clients may review Fora's disclosures and registration acknowledgement for current information.
Right To A Prompt Refund
Upon cancellation of transportation or travel services where the passenger is not at fault and has not cancelled in violation of disclosed terms, all sums paid to the seller of travel for services not provided will be promptly refunded, unless the passenger advises in writing to apply the money to another travel product or date. This provision does not apply where the seller of travel has remitted payment to another registered wholesaler or carrier that fails to provide the agreed-upon service.
Travel Consumer Restitution Fund
This seller of travel is not a participant in the California Travel Consumer Restitution Fund.
Neither Atlas & Vine nor Fora Travel, Inc. is a participant in the California Travel Consumer Restitution Fund (TCRF). Accordingly, transactions coordinated by Atlas & Vine under Fora's California Seller of Travel registration are not covered by the TCRF, and California passengers are not eligible to file a claim with the Travel Consumer Restitution Corporation in connection with such transactions. This disclosure is made pursuant to California Business and Professions Code § 17550.13(f)(1)(J) and § 17550.25(b).
California residents may verify the current TCRF participation status of any registered seller of travel through the Travel Consumer Restitution Corporation's public Agency Directory at tcrcinfo.org/resources/agency-directory, or by contacting the Travel Consumer Restitution Corporation at 13 Dean Way, Chico, CA 95926, (530) 809-4220, or info@tcrcinfo.org.
16. Accessibility
Atlas & Vine is committed to providing a website and services accessible to the widest possible audience, including people with disabilities. Our approach, current status, and contact for accommodations are set forth in the Atlas & Vine Accessibility Statement, which is incorporated herein by reference.
17. Update To Terms
These Terms may be updated periodically. Updated terms will be posted on the website with a revised effective date. Atlas & Vine will notify active clients of material changes via email at least thirty (30) days before the revised effective date. Material changes include modifications to fee structures, arbitration provisions, limitation of liability, indemnification, or dispute resolution procedures.
18. Governing Law and Dispute Resolution
These Terms, the services provided by Atlas & Vine, and any dispute arising out of or relating to these Terms or those services are governed by the laws of the State of California, without regard to conflict-of-law principles. The internal affairs of Atlas & Vine LLC are governed by the law of its state of formation as that state of formation may change from time to time in accordance with Section 19.
Informal Resolution
Before initiating arbitration, the parties agree to attempt in good faith to resolve disputes by providing written notice and allowing a reasonable opportunity (not less than thirty (30) days) to discuss and resolve the issue.
30-Days Opt-Out Right
You have the right to opt out of this arbitration agreement. To opt out, send written notice to info@atlasandvine.co with the subject line "Arbitration Opt-Out" within thirty (30) days after first accepting these Terms. The notice must include your full legal name, account email, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.
Small Claim Option
Either party may bring an individual claim in small claims court in San Francisco County, California, or in the county where the Client resides, if the claim qualifies.
No Class Action
The parties agree to bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective, mass, or representative proceeding.
Fees & Costs
Each party will bear its own attorneys' fees and costs, and arbitration fees will be allocated in accordance with the AAA rules and applicable law.
19. Additional Provisions
These Terms, the services provided by Atlas & Vine, and any dispute arising out of or relating to these Terms or those services are governed by the laws of the State of California, without regard to conflict-of-law principles. The internal affairs of Atlas & Vine LLC are governed by the law of its state of formation as that state of formation may change from time to time in accordance with Section 19.
Survival
The following provisions survive termination: Section 5 (Fees, as to amounts then due), Section 10 (Limitation of Liability), Section 11 (Chargebacks), Section 13 (Indemnification), Section 14 (Privacy), Section 18 (Governing Law and Dispute Resolution), Section 19, and Section 20 (Severability).
Entity Continuity
Atlas & Vine LLC was originally organized as an Illinois limited liability company. Atlas & Vine LLC will convert to a California limited liability company under California Corporations Code § 17710.06 et seq. and the corresponding provisions of the Illinois Limited Liability Company Act, scheduled to become effective on June 1, 2026 (the "Conversion Effective Date"). If the Conversion Effective Date is delayed, the date stated in the Statement of Conversion filed with the California Secretary of State will control.
The conversion is a statutory conversion, not a transfer, merger, sale, or dissolution. Atlas & Vine LLC continues as the same legal entity, and the converted entity retains all property, rights, privileges, contracts, debts, and liabilities of the predecessor Illinois entity by operation of law. Tax identification numbers, principal place of business, domain name, contact methods, and Fora Travel affiliation are not affected by the conversion.
Time Limit For Claim
Any claim arising out of or relating to these Terms or the services must be brought within twelve (12) months after the claim accrues. Claims not brought within that period are permanently barred, to the maximum extent permitted by law.
Assignment
The Client may not assign these Terms without Atlas & Vine's prior written consent. Atlas & Vine may assign these Terms in connection with a merger, acquisition, conversion, reorganization, or sale of assets.
Entire agreement; no waiver; no third-party beneficiaries; notices; interpretation
These Terms (together with the Service Fee Policy, Privacy Policy, Cookie & Tracking Notice, Travel Insurance Disclosure, and Accessibility Statement) constitute the entire agreement between the parties and supersede all prior communications. No waiver is effective unless in writing. Electronic signatures and acceptances carry the same legal effect as handwritten signatures. Notices to Atlas & Vine may be sent to info@atlasandvine.co. These Terms create no third-party beneficiary rights and will not be construed against the drafter.
20. Serverability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent, or if modification is not possible, severed from these Terms.
By engaging Atlas & Vine services, you acknowledge acceptance of these Terms & Conditions.